Refund policy

Our Returns & Refund Policy

We want you to love your order. Here's the honest scoop on how returns and refunds work at The Birding Booth.

Made to Order — Every Single Time

Because every item is printed specifically for you when you order, we are unable to accept returns or exchanges for:

Buyer's remorse
Ordering the wrong size
Change of mind

We know that's not what everyone wants to hear, but it's the reality of print-on-demand. The good news? We make it easy to get it right the first time — please check the size chart on each product page before ordering. When in doubt, size up!

What We DO Cover

We absolutely stand behind the quality of our products. If your order arrives:

Damaged or defective
Misprinted or with a quality issue
Incorrect (wrong item shipped)

…we will make it right with a replacement or full refund, at our discretion.

How to Submit a Claim

Please contact us within 14 days of your delivery date. To process your claim quickly, email us at hello@thebirdingbooth.com with:

Your order number
A clear photo showing the issue (required for damage/defect/misprint claims)
A brief description of the problem

We'll review your claim and get back to you as soon as possible. Claims submitted after the window or without the required photo may not be eligible for a replacement or refund.

Sizing Issues

Because we can't accept returns for sizing, we strongly encourage you to review the size chart on each product page before placing your order. If you have any questions about fit, reach out before you buy — we're happy to help!